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   FAQs - i*Trade@CIMB
 Home >> FAQs - i*Trade@CIMB >> Technical
     
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 Technical
 
Java Virtual Machine (JVM) / Pop up blocker
Java Virtual Machine (JVM) Top
 
1) I am not able to click on the sub items, it was in grey colour. What should I do?

STEP 1 : Make sure is Internet Explorer 6.0 SP1

  • Click "Help"
  • Click "About Internet Explorer"

 

STEP 2 : Make sure Settings - Control Panel - Java Plug-in - Browser - Microsoft Internet Explorer is not checked.

  • Click "Start"
  • Click "Setting"
  • Click "Control Panel"
  • Click on icon "Java Plug In"
  • Click " Browser"
  • Make sure "Microsoft Internet Explorer" is not checked.

 

STEP 3 : Make sure in IE - Tools - Internet Options - Advanced you have Microsoft VM with 1st and 3rd options checked

  • Click "Tools"
  • Click "Internet Options"
  • Click "Advanced"
  • Under Microsoft VM, 1st and 3rd options are checked

 

STEP 4 : If you have Sun Java Installed, make sure in IE - Tools - Internet Options - Advanced - Java (Sun) - Use Java 2 v ... is not checked.

  • Click "Tools"
  • Click "Internet Options"
  • Click "Advanced"
  • Make sure the option under Java (Sun) is not checked.

 
If problem still exists, please download an updated JVM version from here(To update the program). Once the 'File Download' window pop up, click 'Open' and install it . Then reboot your PC after that.
However, if from IE - Tools - Internet Options - Advanced Tab as shown from the above screenshot does not have 'Microsoft VM' option, then you need to install the program from here(To install new program).
(Note: Installation needs to be done before any new updates).
 
2) How do I find out whether Microsoft Java Virtual Machine has been installed in my system ?

STEP 1 : From IE, click "Tools"
STEP 2 : Click "Internet Options"
STEP 3 : Click "Advanced"

If you have installed Microsoft Java Virtual Machine (JVM), in Advanced Tab you will see the screenshot like below.

 
3) How do I know my Microsoft JVM's version if I have the program ?

STEP 1 : From IE, click "Tools"
STEP 2 : Click "Internet Options"
STEP 3 : Click "Advanced"
STEP 4 : Check the 1st options of Microsoft VM
STEP 5 : Click 'Apply' to save setting

 

STEP 6 : Go back to IE broswer, click "View"
STEP 7 : Click"Java Console", the Microsoft VM version show at top of this window as shown below.

 
Note : The recommended version is Microsoft ® VM for Java, 5.0 Release 5.0.0.3810
 
Pop up Blocker Top
 
1) What is a pop up blocker?

Pop up blocker prevents new windows from automatically opening when you visit a website. Often times, these new windows display advertising that can interfere with your ability to see the content on the page you're trying to read. This blocking feature is provided by some of the popular browsers ie: Google, Yahoo, MSN.

2) What is the drawback of pop up blockers and how does it affect my online trading?

One of the main problems with pop up blockers is that some web sites use legitimate pop up that includes desired content. Pop up blockers will also stop these important windows from appearing because they can't distinguish a non-advertising window from an advertising window.

Our online trading system consists of screens that are in pop up format e.g. trading hall log on, portfolio manager, buy/sell window and order status screen. Therefore if blocking function is on, these pop ups will not be prompted. As a result you will not be able to log on and perform online trading.
3) How do I know if i*Trade@CIMB website is blocked by a pop up blocker?

You may check the toolbar on your browser screen. The pop up blocker icon will usually appear under the address bar. Click the icon to check if the blocking function is activated or not.

4) How do I deactivate a pop up blocker?

Google toolbar

a.
When pop up blocker intercepts, mouse cursor will change to:
 
and the pop up blocker button will display this icon:
 
b.
Click on to deactivate pop ups blocking function for i*Trade@CIMB.
 
 
c.
The icon will then change to to show that pop ups are now
  allowed for i*Trade@CIMB.
 
 

Yahoo toolbar

a.When pop up blocker intercepts, it will animate and display this pop up blocker icon:
 
b.Add the i*Trade URL in the allow list by selecting:
Pop up blocker button>Always Allow Pop-Ups From.....
 
 
 

MSN toolbar

a.
When pop up blocker intercepts, it will display this pop up blocker icon:
 
b.
Click on to deactivate pop ups blocking function for i*TradeCIMB.
 
 
c.
The icon will then change to to show that pop ups are now
  allowed for i*Trade@CIMB.