Wed 10 Mar 2010 | 09:47 AM
 
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   FAQs - i*Trade@CIMB
 
     
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Online Trades / New Enhancements to Order Panel
Online Trades
 
1) How do I trade on i*Trade@CIMB?

You have to be a registered user and open an i*Trade@CIMB online trading account with CIMB Investment Bank Berhad. Once your trading account has been approved by CIMB Investment Bank Berhad, an email notification will be sent informing you that your online trading account is activated. You can now trade online to transact your shares.

 
2) When will my trade orders be executed?

For your conveniences, you can submit orders for queuing at the Bursa Malaysia system at anytime, 24 hours a day, 7 days a week. Queued orders will be submitted to Bursa Malaysia 30 minutes before the market opens at 8.30am and 2.00pm accordingly. However, the orders will be executed during Bursa Malaysia trading hours from 9.00 am to 12.30pm for the morning session and 2.30pm to 5.00pm for the afternoon session.

 
3) Can I check a record of my orders?

i*Trade@CIMB keeps track for 3 months of all your orders. The 5 order categories that can be viewed from our Real Time Information Screen on "Menu/ Order Status" are :-

  • All orders
  • Pending Orders
  • Matched Orders
  • Cancelled Orders
  • Expired Orders

 
4) How will I know if my orders have been submitted?

If an order is successfully submitted, you will receive a confirmation with an assigned order number. The order will then appear as "Pending Dealer" in the Order Inquiry Screen.

 
5) How do I know that my orders have been executed?

You can see your executed orders on the Order Inquiry Screen which keeps records of all orders matched, unmatched, revised, cancelled or rejected on that same day.

 
6) What happens if I submit an order after the market is closed?

When you submit an order in non-market hours (5.00pm to 9.00am and 12.30pm to 2.30pm), you will be prompted with a message indicating that the market is closed. You can still proceed to send this order for execution, however your order will be queued for the next trading day.

 
7) What will happen to my orders that are not matched at the end of a trading day?

All orders for the day will expire if they are not matched by the end of the trading day. However, if it is a Good Till Date (GTD) order a standing instruction until a date specified by you, the unmatched order will automatically be put on queue again for the next trading day until it is matched. If the order is not matched by the date specified by you, the GTD order will expire.

 
8) How long can I place a GTD order?

You may place a GTD order for a maximum period of 90 calendar days from the day you submit the order.

 
9) Can I cancel or amend my orders?

Yes, you can cancel or amend your orders. You can also cancel or amend the quantity of your purchase and/or online sale order instruction if the purchase and/or sale order have not been matched by Bursa Malaysia. If you are unable to access your account online but wish to cancel your order, you may call your dealer's representative for assistance.

 
10) How can I cancel/revise any unmatched "Day orders" or "Good Till Date" between 12.30pm to 1.00pm and 5.00pm to the next following trading day at 8.30am?

To cancel any unmatched "Day orders" or "Good Till Date" between 12.30pm to 1.00pm and 5.00pm to 8.30am the following trading day, you must click on < Order status >, < Instruction > and < Deactivate > buttons.

 
11) Will my GTD order(s) be put on queue again upon release of the suspension of the counter by Bursa?

No, your GTD order(s) will be cancelled automatically by the system; you need to resubmit your orders.

 
12) How can I know if my GTD order(s) being rejected by the system?

You may view the rejected GTD order(s) under main menu < Order Status> followed by sub menu < Instruction>.

 
13) What are the conditions that will cause my GTD order(s) being rejected by the system?

Your GTD order(s) will be rejected under the following conditions:
a) The contract value of your GTD order(s) is more than your available trading limit
b) The specific counter in relation to your GTD order(s) is suspended from trading by Bursa
c) The order price of the specific counter in relation to your GTD order(s) is outside the range of "Upper & Lower Limit Price".
d) For sell order, the quantity of your GTD order(s) is more than available free shares maintained in your portfolio account. (eg. capital reduction)

 
14) Can I short sell?

Short selling is a serious offence under Section 41 of the Securities Industry Act, 1983.You must have shares in your CDS account before selling.

 
15) Can I carry out Direct Business Transaction (DBT) such as Married deals via online trading?

No, you cannot transact a DBT online. You need to call your dealer representative if you wish to perform such trades.

 
16) What is my trading limit?

Your trading limit will be up to a multiple of 3x of cash collateral in your trust account and up to 2x the value of shares pledged as collateral in your CIMSEC Nominees CDS account.

 
17) Can I transfer my shares within CIMB Investment Bank Securitised Account (ST) into Clicks Trader trading account ?

Yes, you can.

 
18) What are the shares transfer fee?

Any shares transfer from Securitised Account (ST) which are maintained in CIMB Investment Bank into Clicks Trader trading account shall be subjected to 1% transfer fee based on preceding stock value.

 
19) Can I create my favourite Stock Watch list?

Yes, you can. You can create up to 10 favourite stock lists according to your preference.

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New Enhancements to Order Panel
 
1) What are the key changes made to the Trading Hall?

A new non-pop up Order Panel consisting of the following features:-

  • Auto Price
  • Auto Quantity
  • Pop up order acknowledgement
  • Pop up price alert
  • Pop up alert on corporate action

 
2) How do I activate the Auto Price / Auto Quantity feature?

You may follow these simple steps:-

  • To activate the Auto Price feature, simply click the Auto Price checkbox at the Exchange tab.
  • To activate the Auto Quantity feature, simply click the Quantity drop-down menu and select the Auto option at the Exchange tab
Note: These activations are valid for one login session only.

 
3) What is the Auto Price feature?

With the Auto Price feature, the user only needs to double click on any of the columns specified below to populate the wished-for price to the Order Panel

ACTIONRESULT
Click at LACP (Last Adjusted Closing Price) columnBuy at LACP price
Click at Last Done price columnBuy at Last Done price
Click at TOP (Theoretical Opening Price) columnBuy at TOP price
Click at Ref price columnBuy at Ref price
Click at 1st Buy price or 1st Buy qty (B/Qty) columnSell at 1st Buy price
Click at 1st Sell price or 1st Sell qty (S/Qty) columnBuy at 1st Sell price
At the Market Depth grid, click at selected [Buy Qty] or [Buy Price] columnSell at selected Buy price
At the Market Depth grid, click at selected [Sell Qty] or [Sell Price] columnBuy at selected Sell price
Click at any other columnsBuy at 1st Sell price

 
4) What is the Auto Quantity feature?

With the Auto Quantity feature, the user only needs to double click on any of the columns specified below to populate the quantity:

ACTIONRESULT
Click at 1st Buy qty (B/Qty) or 1st Buy price columnSell at 1st Buy Qty
Click at 1st Sell qty (S/Qty) or 1st Sell price columnBuy at 1st Sell Qty
At the Market Depth grid, click at selected [Buy Qty] or [Buy Price] columnSell at Sum of Qty from 1st buy bid up to the selected bid
At the Market Depth grid, click at selected [Sell Qty] or [Sell Price] columnBuy at Sum of Qty from 1st sell bid up to the selected bid
Click at any other columnsBuy at 1st Sell Qty
Enter custom quantity e.g. 100Buy / Sell quantity is always reflected as 100

Note: You are advised to understand fully the Auto Price and Auto Quantity features before activation any of these functions. The user shall at all times be solely responsible for any loss or damage suffered through the execution of the above mentioned features.

 
5) Can I customize my order quantity?

Yes, you may. Go to the Exchange tab, click the Quantity drop-down menu and select Custom. To preset the order quantity, just key in your preferred quantity at the text box next to it.

 
6) What is Pop up order acknowledgement?

With the activation of this feature, a trade confirmation message will pop up after you have submitted your order.

 
7) What is Pop-up price alert?

With the Pop up price alert feature, a price alert message will pop up under the following circumstances :

  • When you enter a buy price above the 1st Sell price; or
  • When you enter a sell price below the 1st Buy price.

 
8) What is Pop up alert on corporate action?

With the Pop up alert on corporate action feature, this feature will prompt you to read the stock news of the selected stock with a symbol “x” under the News column before making any decision to trade.

 
9) Can I view stock news?

Yes, to view the stock news of a particular stock, select the stock first, then click on the Stock News tab followed by clicking on the Load News button to get the latest news update.

 
10) Can I save my trading number?

Pin auto saving function can be activated by clicking on the check box next to the Trading Pin textbox. You are not required to enter your pin number for any subsequent order(s). However, the activation of this feature is valid for one login session only.

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